Privacy Policy
1. Introduction
Welcome to Traq Money ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://traq.money and use our budget management platform services.
Traq Money is a cloud-based SaaS platform for budget management and expense control, designed for startups, small-to-medium businesses, and distributed project teams working internationally.
By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
2.1 Information You Provide Directly
We collect information that you voluntarily provide to us, including:
- Waitlist Registration: Email address when you sign up for our early access waitlist
- Account Information: Name, email address, company name, and password when you create an account (after product launch)
- Financial Data: Budget information, expense records, transaction details, and related financial documentation you input into the platform
- Communications: Information you provide when contacting our support team or responding to surveys
2.2 Information Collected Automatically
When you access our website, we automatically collect certain information:
| Data Type | Examples | Purpose |
|---|---|---|
| Device Information | Browser type, operating system, device type | Service optimization |
| Log Data | IP address, access times, pages viewed | Security and analytics |
| Usage Data | Features used, interactions, time spent | Product improvement |
| Marketing Attribution | UTM parameters, referral source | Marketing effectiveness |
2.3 Information from Third Parties
We may receive information about you from third-party services you connect to your account, such as payment processors or authentication providers.
3. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To provide, maintain, and improve our budget management platform
- Waitlist Management: To notify you about product launches, early access opportunities, and related updates
- Communication: To send you service-related notifications, updates, and marketing communications (with your consent)
- Analytics: To understand how users interact with our services and improve user experience
- Security: To protect against fraud, unauthorized access, and other security threats
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
- Business Operations: To support our legitimate business interests, including research and development
4. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we process your personal data based on the following legal grounds:
- Consent: Where you have given us explicit consent to process your data for specific purposes (e.g., marketing communications)
- Contract Performance: Where processing is necessary to fulfill our contractual obligations to you
- Legal Obligation: Where we are required to process your data to comply with applicable laws
- Legitimate Interests: Where processing is necessary for our legitimate business interests, provided these do not override your fundamental rights and freedoms
Your Right to Withdraw Consent: Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time by contacting us at privacy@traq.money.
6. Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
6.1 Service Providers
We share data with trusted third-party service providers who assist us in operating our platform:
- Cloud Infrastructure: For hosting and data storage
- Analytics Providers: Google Analytics for usage analysis
- Communication Services: For email delivery and notifications (including Telegram for internal notifications)
- Payment Processors: For processing subscription payments (after product launch)
These providers are contractually obligated to protect your data and may only use it to provide services to us.
6.2 Legal Requirements
We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Traq Money, our users, or others.
6.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:
- Waitlist Data: Until you unsubscribe or request deletion, or 24 months after collection if you do not become a customer
- Account Data: For the duration of your account plus 30 days after deletion request
- Financial Records: For the duration required by applicable tax and financial regulations (typically 7 years)
- Analytics Data: Up to 26 months (Google Analytics default retention)
After the retention period expires, we will securely delete or anonymize your data.
8. Data Security
We implement industry-standard security measures to protect your personal information:
- Encryption: 256-bit TLS encryption for data in transit and AES-256 encryption for data at rest
- Database Security: PostgreSQL database with encrypted connections and access controls
- Access Controls: Role-based access control (RBAC) limiting data access to authorized personnel only
- Regular Backups: Daily automated backups with secure storage
- Security Monitoring: Continuous monitoring for unauthorized access attempts
Important: While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
9. International Data Transfers
Traq Money operates globally, and your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.
When we transfer personal data from the EEA, UK, or Switzerland to other countries, we ensure appropriate safeguards are in place, including:
- Standard Contractual Clauses approved by the European Commission
- Data processing agreements with all service providers
- Transfers to countries with adequacy decisions from the European Commission
You may request a copy of the safeguards we use by contacting us at privacy@traq.money.
10. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
10.1 Rights Under GDPR (EEA, UK, Switzerland)
- Right of Access: Request a copy of the personal data we hold about you
- Right to Rectification: Request correction of inaccurate or incomplete data
- Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data
- Right to Restrict Processing: Request limitation of how we process your data
- Right to Data Portability: Receive your data in a structured, machine-readable format
- Right to Object: Object to processing based on legitimate interests or for direct marketing
- Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent
10.2 How to Exercise Your Rights
To exercise any of these rights, please contact us at privacy@traq.money. We will respond to your request within 30 days. We may need to verify your identity before processing your request.
10.3 Right to Lodge a Complaint
If you believe we have violated your privacy rights, you have the right to lodge a complaint with your local data protection authority.
11. California Privacy Rights (CCPA/CalOPPA)
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and California Online Privacy Protection Act (CalOPPA):
11.1 Your CCPA Rights
- Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected about you
- Right to Delete: Request deletion of your personal information
- Right to Opt-Out of Sale: We do not sell personal information, so this right does not apply
- Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights
11.2 Categories of Personal Information Collected
In the past 12 months, we have collected the following categories of personal information:
- Identifiers (email address, IP address)
- Internet or network activity (browsing history, interactions with our website)
- Commercial information (future: transaction history, products purchased)
11.3 How to Submit a Request
California residents may submit requests by emailing privacy@traq.money with the subject line "California Privacy Request." We will verify your identity and respond within 45 days.
11.4 Authorized Agents
You may designate an authorized agent to submit requests on your behalf. We will require proof of authorization and may still require verification of your identity.
12. Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@traq.money. If we discover that we have collected personal information from a child under 16, we will take steps to delete that information promptly.
13. Do Not Track Signals
Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. Currently, there is no uniform standard for how companies should respond to DNT signals.
At this time, our website does not respond to DNT signals. However, you can control your privacy preferences through browser cookie settings and by opting out of analytics tracking through our cookie management tools.
14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make material changes, we will:
- Update the "Last Updated" date at the top of this page
- Notify you via email (if you are on our waitlist or are a registered user)
- Post a prominent notice on our website
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Traq Money Privacy Team
Email: privacy@traq.money
General Inquiries: hello@traq.money
Website: https://traq.money
For GDPR-related inquiries, you may also contact your local data protection authority. A list of EU data protection authorities is available at: https://edpb.europa.eu/about-edpb/about-edpb/members_en